Hiya Hiya animal snips are nifty little scissors with the shape of cute animals such as kittens and puppies. The chain allows you to easily attach it to a keyring or projectbag so that it's always nearby wherever you are crafting. Useful to keep around the house or in your handbag!
Payment can be done through PayPal, Credit Card or Etsy Giftcards. After payment, the fibers will travel to you as soon as possible, within one or two days. In case of a custom treatment, they will come to you as soon as they had their treatment, which may be up to two weeks.
Products in stock ship within 1-2 working days. Custom orders may take longer. This will be communicated to you upon requesting a custom order.
Shipping within the Netherlands is always free. Shipping outside of the Netherlands is free if the total order amount is 35 dollars or more. For some items shipping may be free even below that amount.
Just contact me within: 60 days of delivery
Ship items back to me within: 90 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Products can always return to the Fiber Spa. But depending on the reason, return costs are either for you or for us.
One condition is that the fiber is unused and undamaged, but you can return it any time, even if it's been in your closet for a long time. When you return the fiber for personal reasons, we ask you to pay for the return cost. If you wish to return a fiber, please contact us first.
If you wish to return a fiber because you feel they did not get the proper treatment (wrong color, damaged on arrival etc.) you can return it and we will pay you for the return costs. Before you return it, please contact us.
In both cases we will communicate with you to see if you would like a refund or a different product.
Please note that in some cases we may decide that you get to keep the faulty product, as well as receive a refund or replacement. This may be the case when return costs are higher than the value of the item.
Do you have a question? Would you like a fiber or treatment not available on the website? Please contact us!
You can message us via Etsy, or send an email at email@example.com. You can also call, text message or send a whatsapp on +316 34 197 297.
Yes. All fibers are treated with professional acid dyes. They will stay colourfast when washing or lying in the sun.
We do everything in our power to ensure fibers rinse clear after dying. Despite this, especially with certain colours you may find that your water is not clear when washing your project, sometimes due to the detergent that's used. This does not mean the yarn is losing color and it's highly unlikely the color will affect other items in the wash. Nevertheless we advise to wash products made with our yarns and fibers seperately by hand, or only with similar colors.
If the bleeding is especially bad, you may choose to rinse with a water / vinegar solution.
We would love to help you with any question or challenge you may have, whether it's related to our products or knitting or colors in general. Any advise will never make you obligated to purchase anything from Fiber Spa.
Would you like personal advice? Contact us via email at firstname.lastname@example.org or call, text or What'sApp us on +316 34 197 297.